Guarantee & Warranty
NOTE: Only product that is purchased and received directly from an authorized dealer will be covered by warranty. Any online storefront offering our products with delivery from another agent or via fulfillment by a third party (i.e. when “sold by” and “ship by” or “fulfilled by” names are different) has not been authorized to sell Western Mountaineering products.
All Western Mountaineering® products are guaranteed against manufacturer’s defects for an unlimited time. Should a product fail due to a defect in materials or craftsmanship, we will, at our option, repair or replace the item at no cost to the original owner. We will make the determination of what will be covered under warranty at the time that we inspect the product. This guarantee does not cover normal wear and tear, misuse, or improper laundering. This guarantee does not cover accidental punctures, tears, rips, burn holes, damage by rodents, or deterioration of the materials caused by excessive sunlight exposure, mold or chemicals. We will not repair a product if we determine that it isn’t clean.
WE WILL ONLY REPAIR SLEEPING BAGS THAT HAVE BEEN THOROUGHLY LAUNDERED OR ARE OTHERWISE RECEIVED IN VERY CLEAN CONDITION. HEAVILY SOILED OR DIRTY SLEEPING BAGS WILL NOT BE ACCEPTED FOR REPAIR.