🧵 Repairs & Product Care

Keeping Your Gear in the Wild — Not the Landfill

At Western Mountaineering, we believe gear should last a lifetime—or longer. That’s why we offer in-house repairs for many issues and proudly support our customers in extending the life of their sleeping bags and insulated garments. Whether you’ve torn your shell fabric, worn out a zipper, or just need a little extra down, we’re here to help.

🔧 What We Repair

Most repairs are done right here at our San Jose factory by the same skilled hands that built your original gear. Common repairs include:

  • Fabric tears or punctures
  • Zipper issues and worn-out sliders
  • Overfills and down adjustments
  • Seam or drawcord damage

If you’re unsure whether a repair is possible, email us at [email protected] with a brief description and photos of the issue. We’re happy to assess it for you.

đź’¸ Repair Costs

Costs vary depending on the complexity and time required. We’ll do our best to provide an estimate via email, but final pricing will be confirmed once we’ve received and inspected your item. Most repair costs are based on labor time, not materials.

🧠 Can I Repair It Myself?

Yes! For minor issues, self-repair is often simple and effective.

Zipper Issues

If your zipper isn’t staying closed, the slider may just be worn out. You can:

  • Check that the zipper tapes are aligned evenly before zipping.
  • Request a replacement slider set from us—we’ll send it with DIY instructions.

Email [email protected] and we’ll be happy to help.

Small Tears

Tiny holes or tears can often be fixed at home using repair tape such as:

  • Gear Aid Tenacious Tape
  • Tear-Aid patches

These adhesives are durable, washable, and designed for technical gear. Check with the product’s instructions for best results.

📦 How to Send in a Repair

  1. Download & Fill Out the Repair Form
    Be sure to include a hard copy in the box with your item.
  2. Clean Your Gear
    Items should be reasonably clean—no heavy grime, strong odors, or pet hair, please. Our staff will be handling them directly.
  3. Ship It In
    Send your gear and form to the address on the form. Use a trackable shipping method if possible.
  4. We’ll Handle the Rest
    Once we receive and assess your item, we’ll follow up with a confirmation, repair estimate, and invoice. Average turnaround is 4–6 weeks.

Questions? Reach out anytime at [email protected]

Download Western Mountaineering Repair Form Here : WM Repair Form 2024

♻️ Repair is Sustainability

Repairing your gear doesn’t just save money—it helps protect the wild places we love. We’re proud to build gear that can be fixed, not replaced. By keeping your sleeping bag in use, you’re reducing waste and honoring the true value of well-made equipment.